City of Yucaipa Seeks Customer Service Feedback Via Survey

By on January 9, 2019
City Council Q&A.

It’s a new year and the city of Yucaipa is seeking feedback from their customers. Perhaps you’ve recently had business transactions with staff in one or another of the city’s many departments – Building and Safety, Code Enforcement, Community Development, Community Services, Economic Development, Engineering, Finance, General Services/City Clerk, Human Resources, Information Systems, Mobilehome Rent Stabilization, Planning, Public Works, Administration/City Manager’s Office or some other part of the city. If so, the city would like your feedback in order to help them assess the services they are providing and to look for ways to improve any deficiencies.

A 13-question survey is now online for easy completion by residents and those who do business with the city. The last question of the survey is optional but if you provide your name, email address and a phone number you will be entered into a monthly drawing of respondents for a $50 gift certificate to a local restaurant.

The city’s employees strive to provide the efficient delivery of quality public services. Those individuals who complete the automated survey become an important part of measuring the city’s success in responding to the needs of the community. The completion of the short survey will provide feedback to the city’s employees in order to help them seek ways to improve their services.

3 Comments

  1. NYLAS WINNIE

    January 9, 2019 at 11:06 am

    IN DECEMBER 2018, I HAD A “NEW” FURNACE INSTALLED IN MY APARTMENT VIA HOUSING AUTHORITY OF THE COUNTY OF SAN BERNARDINO BY THE CITY OF YUCAIPA AND I HAVE NEVER, EVER HAD A FURNACE THAT IS SO LOUD!! I HAVE TO TURN UP MY TV TO HEAR IT ABOVE THE NOISE OF THE “NEW” FURNACE. THE OTHER APARTMENTS HAD A DIFFERENT FURNACE INSTALLED THAT LOOKED NEW, WHEREAS MINE WAS NOT THE SAME. MY GAS BILL IS 3X HIGHER THAN ALL OF LAST YEAR SINCE THE INSTALLATION!!!! I AM A DISABLED 81 YEAR OLD SENIOR CITIZEN WHO HAS LIVED IN THIS APARTMENT 19-1/2 YEARS. MY OLD FURNACE WORKED JUST FINE AND MY GAS BILL WAS UNDER $13 A MONTH. I RECEIVED MY DECEMBER 2018 GAS BILL WHICH IS $29.59!!! I LIVE ON PERMANENT DISABILITY AND SOCIAL SECURITY!!!

  2. NYLAS WINNIE

    January 9, 2019 at 11:07 am

    I POSTED A NEGATIVE REPLY AND IT WAS NOT LISTED!! INTERESTING!!

    • Yucaipa Daily News

      January 9, 2019 at 3:32 pm

      In order for your issues to be heard by the city, you should answer the survey. This is the link to the survey https://www.surveymonkey.com/r/7HTHVGZ.